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Mid-level Salesforce BA, metro location, and reasonably broad appeal increase candidate competition.
Salesforce functional skills are broadly transferable across industries, so background fit sensitivity is low.
Explicit minimum experience and required Salesforce domain experience create strict filtering for candidates.
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Act as the main liaison among IT Business Partners, global business teams, and the Salesforce Centre of Excellence to drive CRM-related initiatives and enhancements.
Gather, analyse, and translate business requirements into Salesforce user stories, process flows, and functional specs that align with best practices and strategic goals.
Support Salesforce solution design, configuration, testing, documentation, training, and continuous improvement efforts to improve user adoption and operational efficiency globally.
Minimum 4 years of Business Analyst experience, with at least 2-3 years focused on Salesforce CRM.
Strong knowledge of Salesforce Sales Cloud; familiarity with MCAE and/or Net Zero Cloud is preferred.
Experience in agile methodologies, including sprint planning and backlog grooming.
Must be willing to work hybrid in Gurugram plus remote, with ability to work late shifts (2 PM – 11 PM or 5 PM – 2 AM IST) for global collaboration and project needs.
Experienced in collaborating with global, cross-functional teams and managing stakeholders across multiple time zones.
Able to translate complex business requirements into scalable Salesforce solutions aligned with strategic objectives and governance standards.
Proficient in Salesforce certifications (Administrator and/or Business Analyst) and comfortable driving continuous improvement and automation initiatives.