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Niche ServiceNow developer/admin skillset reduces applicant density despite mid-level demand.
ServiceNow platform expertise is transferable across industries but remains niche and platform-specific.
Explicit 3+ years plus ServiceNow and ITIL skill requirements create moderately strict shortlisting filters.
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Lead and prioritize work of a ServiceNow developer team to optimize usage of the ServiceNow platform with minimal customization.
Maintain, administer, and upgrade the ServiceNow platform including ITSM, ITBM, ITOM, and GRC modules to support service desk and functional teams.
Design, develop, and implement integrations, workflows, customizations, and provide technical support including resolving faults and collaborating with vendor support.
Minimum 3 years experience as ServiceNow admin/developer/tester with JavaScript skills.
Experience with ServiceNow integrations, customization, workflow design, and version upgrades.
ServiceNow Admin certification preferred; ITIL v3 foundation certification required.
Work Experience Required: Minimum 3 years relevant experience; Notice period not explicitly mentioned in the JD.
Experienced in managing and prioritizing development teams focused on ServiceNow platform simplification and automation.
Strong knowledge of ITIL processes and service desk operations relevant to ServiceNow administration.
Able to communicate complex technical information clearly to both technical and non-technical stakeholders and handle escalations effectively.