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Tier-1 logistics brand, Mumbai metro role, and mid-level generalist operations profile increase applicant competition.
Logistics operations requires industry-specific processes and stakeholder knowledge, limiting cross-industry transferability.
Mandatory 5+ years, domain/process expertise, and stakeholder management create moderate selection filters.
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Manage daily DEPS (Delays, Errors, Problems, and Settlements) recording and control to ensure zero unresolved cases.
Monitor and analyze location/zone and customer-specific DEPS to identify gaps and perform root cause analysis (RCA).
Coordinate with operations and insurance to ensure timely closure, recovery, claims settlement, issuance of COF and credit note closure, while driving continuous improvement across KPIs.
Any graduate degree.
Minimum 5 years experience in operations and process excellence.
Experience with operations planning and data-driven decision making.
Not explicitly mentioned: specific notice period or location constraints, though location is Mumbai.
Experienced in handling operational control and process excellence in logistics or express business environment.
Analytical and tech-savvy with problem-solving skills, capable of driving stakeholder engagement and change management.
Experienced in team building and employee engagement with ability to foster ownership culture.