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Strong employer brand plus a common operations coordinator title increases applicant density.
Skills are moderately transferable across industries but biased toward logistics and supply chain roles.
Explicit 1-2 years logistics/customer-service requirement with operational KPIs and SOP expectations.
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Manage end-to-end shipment processing including tracking, tracing, and documentation to meet agreed KPIs and SLAs.
Coordinate with customers, warehouses, carriers, vendors, and internal teams to resolve shipment issues and escalate when needed.
Identify and execute process improvements, create SOPs, and support overall operational excellence within logistics workflows.
Bachelor's degree or equivalent work experience.
1-2 years experience in logistics or high volume customer service roles.
Fluent in English with strong written and oral communication skills.
Proficient in Microsoft Office and Google Workspace.
Experienced in logistics operations with customer-facing coordination responsibilities.
Ability to handle fast-paced, priority-driven environments with analytical decision making.
Skilled in cross-functional communication and process documentation (SOPs).