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Tier-1 employer and mid-level title increase competition, but niche ITSM/ITIL problem-management specialization reduces density.
Core infrastructure and problem-management skills transfer across industries, though regulatory banking experience adds specificity.
Explicit 4+ years requirement, ITSM/ITIL and large-scale operational experience make filters moderately strict.
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Lead end-to-end Technology Major Problem Management lifecycle for high-severity, enterprise-impacting incidents.
Own and manage Major Problem records from Priority 1, 2, and approved 3 incidents, including root cause analysis and corrective actions.
Collaborate with multiple teams and vendors to drive problem resolution, improve system reliability, and communicate risk and remediation to senior leadership.
4+ years of Systems Engineering, Technology Architecture experience or equivalent through work experience, training, military service or education.
Experience managing or supporting large scale, 24x7 enterprise environments with incident and problem management exposure.
Proficiency with ITSM platforms (such as ServiceNow) for Incident, Problem, and Change Management.
Work Experience Required: 4+ years explicitly mentioned in the JD.
Experienced in Problem Management and Root Cause Analysis facilitation in technology operations or production support environments.
Skilled in stakeholder management and executive communication, capable of preparing regulator-ready documentation and executive summaries.
Strong technical background with hands-on experience in server, storage, network, database, or application architecture and development.