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High due to Tier-1 employer, mid-level generalist support title, and Bangalore metro location.
Role requires specialized wireless networking and testbed experience, limiting easy transfer across unrelated industries.
Explicit 2–4 years plus required L2/L3 and Wi‑Fi expertise makes shortlisting moderately strict.
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Own triage and resolution of customer support escalations across multiple channels, ensuring timely and quality responses.
Build and maintain Layer 2/3 network testbeds to reproduce and analyze customer issues, collaborating with developers to drive solutions.
Provide expertise in networking technologies and mentor less-experienced staff, contributing to technical components of HPE products and solutions.
Bachelor's or Master's degree in Computer Science, Computer Engineering with a focus on networking preferred.
2-4 years of relevant work experience in networking or related technical support.
Strong knowledge of Layer 2 and Layer 3 networking and 802.11 Wi-Fi standards.
Onsite work requirement at an HPE office.
Experienced in networking problem diagnosis and resolution with ability to reproduce issues using network testbeds.
Comfortable working independently with significant judgment and collaborating cross-functionally with development teams.
Able to communicate complex technical information effectively to senior management and mentor junior team members.