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Tier-1 brand, common technical support title, mid-level experience, and metro location increase candidate competition.
Role requires specific networking and Wi‑Fi expertise, so candidates from unrelated backgrounds have limited transferability.
Explicit 2–4 years requirement plus degree and mandatory Layer 2/3 and 802.11 networking skills make filters strict.
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Manage and resolve escalated wireless network customer support issues from multiple inbound channels, ensuring high-quality, timely responses.
Build and maintain layer 2/3 network testbeds to replicate and diagnose customer issues; analyze logs and collaborate with developers to drive solutions.
Provide subject matter expertise in networking, offer guidance and mentorship to less experienced staff, and participate in cross-functional technical projects.
Bachelor's or Master's degree in Computer Science, Computer Engineering, or related field with a focus on networking.
2-4 years of relevant work experience in networking or related technical support roles.
Solid knowledge of Layer 2 and Layer 3 Networking protocols and 802.11 Wi-Fi standards.
Requirement to primarily work onsite at an HPE office (onsite job).
Experienced in troubleshooting and resolving complex wireless network issues with practical testing in layer 2/3 environments.
Capable of effectively communicating technical issues and architecture to senior management and across teams.
Demonstrated ability to independently analyze problems, innovate solutions, and mentor junior engineers within a technical support or engineering context.