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Tier-1 brand, metro role, and mid-level generalist networking profile increase competition.
Requires specialized wireless and Layer2/3 networking expertise, limiting cross-industry transferability.
Explicit 2-4 years requirement plus mandatory Layer2/3 and 802.11 networking skills enforce high filtering.
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Triage and resolve customer support escalations related to wireless networking issues ensuring quality and timely responses.
Build and maintain Layer 2/3 network testbeds to reproduce customer issues, analyze logs, file bug tickets, and collaborate with developers on solutions.
Provide mentorship to less-experienced staff and participate in engineering design activities integrating new networking technologies.
Bachelor's or Master's degree in Computer Science, Computer Engineering or related field with a focus on networking.
2-4 years of relevant work experience in networking support or engineering.
Strong knowledge of Layer 2 and Layer 3 networking and 802.11 Wi-Fi standards.
Must work primarily onsite at an HPE office (onsite role).
Experienced in hands-on troubleshooting and testbed creation for network systems supporting customer escalations.
Comfortable working with cross-functional engineering teams and driving issue resolution from root cause to fix.
Able to communicate complex technical information clearly to senior management and collaborate across teams.