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Tier-1 employer, metro Bengaluru, common technical-support title, mid-level experience, and broad networking skill requirements.
Role requires deep networking and Wi‑Fi expertise, reducing cross-industry transferability.
Explicit 2–4 years plus mandatory Layer2/3 and Wi‑Fi networking expertise required.
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Triage and resolve customer support escalations across multiple channels, ensuring quality and timely responses.
Build and maintain Layer 2/3 network testbeds, reproduce customer issues, analyze logs, and collaborate with developers to drive solutions.
Provide guidance and mentoring to less-experienced staff and participate in cross-functional technical projects.
Bachelor's or Master's degree in Computer Science, Computer Engineering, or related field with a focus on networking.
Typically 2-4 years of relevant work experience in networking or technical support.
Proficiency in Layer 2 and Layer 3 networking technologies and 802.11 Wi-Fi standards.
Ability to work onsite primarily from an HPE office.
Experienced in troubleshooting and resolving complex network issues with a focus on wireless and Layer 2/3 technologies.
Capable of independently analyzing technical problems using logs and testbeds and collaborating effectively with development teams for resolution.
Skilled in mentoring junior staff and communicating technical concepts and statuses clearly to diverse stakeholders including senior management.