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Tier-1 brand, metro location, and generalist application support role increase candidate competition.
Core infrastructure skills are transferable, but banking-specific ORMB/billing and CRM knowledge raise domain bias.
Explicit 8-10 years requirement plus specific middleware, DB, scheduling and cloud tech mandates strict filtering.
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Provide technical and business support for Citi Applications ensuring quick issue resolution and driving stability, efficiency, and effectiveness improvements.
Manage and maintain application systems post-development focusing on operational stability, quality, and functionality per service level agreements including start-of-day checks, monitoring, risk reconciliations, and documentation.
Lead application release participation, risk assessment, contingency planning, and act as liaison between users, technology teams, and vendors while coaching junior analysts.
8-10 years experience in Application Support role with business application installation, configuration, or support.
Proficiency in Windows, AIX, Linux, Oracle, MS SQL, ORMB Middleware (WebSphere, Weblogic, Open Shift, API, Java, IHS), Messaging (MQ, KAFKA, NDM), Autosys Job Scheduling, and basic network understanding including Firewalls and Load Balancers.
Bachelor’s/University degree or equivalent experience.
Work Experience Required: 8-10 years in Application Support.
Experienced in end-to-end application support with operational ownership across scalable environments.
Skilled at cross-functional communication bridging technical and non-technical stakeholders.
Capable of coaching junior team members and influencing project decisions impacting regional or larger scales.