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High because Tier-1 brand, metro location, generalist application-support role, and broad skill requirements.
Medium because core infrastructure skills are transferable but banking-specific ORMB/billing and domain context raise specificity.
High due to explicit 8–10 years requirement and numerous mandatory infrastructure, middleware, and tooling skills.
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Provide technical and business support for Citi Applications users, focusing on quick issue resolution, stability, efficiency, and effectiveness improvements.
Manage and maintain application systems in production, including monitoring, risk assessment, incident escalation, documentation, and coordination of releases.
Act as liaison between users, internal technology teams, and vendors; influence decisions through advice and coaching; own Support Project initiatives related to stability and efficiency.
8-10 years of experience in Application Support roles.
Bachelor’s/University degree or equivalent experience required.
Technical skills in Windows, AIX, Linux, Oracle, MS SQL, ORMB Middleware (WebSphere, Weblogic, Open Shift, API, Java, IHS), Messaging (MQ, KAFKA, NDM); experience with Autosys Job Scheduling; basic understanding of network topology, Firewalls, and Load balancers.
Work Experience Required: 8-10 years in Application Support; Notice Period: Not explicitly mentioned in the JD.
Experienced in both technical application support and business user engagement within financial services or related environments.
Capable of managing complex, variable issues requiring analytical evaluation and balancing conflicting information to weigh alternatives and impact.
Proficient in coordinating cross-functional teams and vendors, coaching junior analysts, and delivering operational stability and process improvements in production support contexts.