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Tier-1 brand, metro location, mid-level generalist support role with broad skill requirements increases applicant competition.
Application support skills (SQL, Java, incident management) are broadly transferable across industries.
Explicit 2–5 year requirement plus mandatory SQL/Java and automation skills creates moderate shortlisting filters.
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Provide L3 support and technical/business assistance for global Citi applications including Datamesh, Portal, ACS, and rules fabricator across APAC, LATAM, EMEA, and NAM regions.
Participate in application releases including development, testing, deployment, and post-release checkouts while maintaining technical support documentation.
Analyze issues to identify risks and vulnerabilities, act as liaison among users, technology teams, and vendors, and contribute to bug prioritization and tooling requirements.
2-5 years of experience in application support or related roles.
Bachelor’s/University degree or equivalent experience.
Technical skills including basic knowledge of Java, SQL, and automation tools like Fast Framework, Selenium; proficiency with problem management tools such as JIRA.
Work Experience Required: 2-5 years
Experienced in supporting complex applications and working across multiple global regions and diverse technology teams.
Capable of operating with limited supervision and exercising independent judgment in resolving technical issues with potential broader business impact.
Strong communication and stakeholder management skills, able to serve as SME and efficiently convey complex information among various internal teams.