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Mid-level ServiceNow role in Bangalore with metro location and mid experience.
ServiceNow platform expertise is transferable across industries but platform-specific, giving moderate sensitivity.
Explicit 5–7 years requirement plus mandatory CSA certification and platform-specific skills create strict filters.
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Design, configure, and implement ServiceNow ITSM workflows, modules, and integrations to improve service delivery and operational efficiency.
Gather and analyze stakeholder requirements to deliver scalable solutions using out-of-the-box ServiceNow capabilities and best practices.
Support platform upgrades, troubleshooting, automation initiatives, and ensure compliance with ITIL and corporate governance standards.
5–7 years of hands-on ServiceNow development experience including JavaScript, Glide API, and Flow Designer.
Bachelor’s degree in Computer Science, IT, or related field.
ServiceNow Certified System Administrator (CSA) certification required.
On-site work required in Bangalore office Tuesday through Thursday, with flexibility for evening hours for global collaboration.
Strong expertise in core ITSM modules (Incident, Problem, Change, Request, Service Catalog) with experience in Service Catalog item development and UI/portal design.
Experience in systems analysis, requirements gathering, and delivering solutions aligned with ITIL processes and platform best practices.
Ability to collaborate across global teams, handle integrations (REST, SOAP, MID Server), and prioritize maintainable, scalable solutions.