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Tier-1 employer and metro location but senior role reduces general applicant competition.
Role requires services, financial analytics, and technical support experience making industry transferability limited.
Explicit 10+ years requirement, technical skillset and ITIL preference make filters strict.
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Resolve complex hardware and software issues for internal and external stakeholders using proactive notification systems.
Lead cross-functional projects and engagements including customer visits, industry conferences, and vendor meetings to drive strategic solutions and improve service delivery.
Act as a trusted consultant for strategic planning, solution architecture, and configuration guidance while mentoring junior staff.
Typically 10+ years of work experience, preferably in remote/telephone support, technologies, or customer environments.
Graduate degree or equivalent work experience/competence in any discipline.
Ability to travel up to 25%.
Relocation availability stated.
Experienced leader comfortable managing large cross-division teams or projects with strategic impact.
Strong technical expertise in hardware/software troubleshooting and advanced solution architecture.
Proficient with cloud services (AWS), programming (Java, Python, SQL), Linux/Unix OS, SaaS, and technical support environments.