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Strong employer brand and metro locations but niche hospitality PMS expertise limits applicant pool.
Highly specific hospitality systems and operations focus reduces cross-industry transferability.
Requires 7+ years hotel operations, 3+ years leadership, and deep PMS SME expertise and deployment experience.
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Own end-to-end validation and deployment readiness for digital transformation in Rooms Operations across APEC, including leading workshops and trainings at hotel properties.
Serve as Subject Matter Expert for Rooms systems (e.g., Opera Cloud PMS, EMPOWER GXP, SPOG, ARA, Marriott Bonvoy) and provide ongoing operational support during deployment and stabilization phases.
Collaborate cross-functionally to communicate system/process changes, refine training materials, and support property adoption of new technologies and business processes.
7+ years of progressive hotel operations experience with at least 3 years in a leadership or SME role.
Deep knowledge of Ops systems including Opera PMS, MARSHA, EMPOWER GXP/RES, Marriott Bonvoy loyalty, and understanding of transition to Amadeus CRS.
Proven experience in designing and delivering training or workshops for adult learners.
Ability to travel as needed for workshop facilitation and deployment support.
Strong technical expertise in hotel property management systems and associated operational workflows within the APEC region.
Experienced in leading complex digital system deployments or transformations with stakeholder engagement and change management skills.
Skilled in facilitating workshops, simplifying complex concepts for diverse audiences, and providing pragmatic operational guidance during transition phases.