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Metro-based generalist operations manager at a recognizable BPO increases candidate density.
BPO/call-center operational skills and client-SLA experience are strongly industry-specific, reducing portability.
Explicit 7+ years and required progressive management experience create strict shortlisting filters.
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Analyze and maintain Client Service Level Agreements including implementing improvement plans as needed.
Maximize revenue through data collection, forecasting, and budgeting; manage operational reports and metrics.
Lead a team including selection, training, performance management, and employee engagement; interface with clients through business reviews and relationship management.
Graduate degree required.
Preferred over 7 years experience with at least 2 years in progressive management roles.
Call center experience preferred but not mandatory.
Location requirement: Gurgaon, India.
Experienced in managing and developing teams in a fast-paced, deadline-driven environment.
Proven ability to analyze work processes and implement improvement actions.
Skilled in communication and collaboration with both internal teams and external clients.