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Tier-1 brand, popular CSM role, metro location, and mid-level experience drive high competition.
Role demands Salesforce platform expertise and domain knowledge, making cross-industry transferability limited.
Explicit 3-4 year requirement plus mandatory Salesforce platform experience and certifications increases strictness.
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Own end-to-end delivery and customer experience for Signature Success Plan customers, ensuring value realization and contract renewal/expansion.
Manage and align business and technical stakeholders, serving as trusted advisor to address customer priorities and coordinate internal resources.
Leverage AI tools and Salesforce product expertise to monitor adoption, manage risks, handle incidents, and drive customer success plans and engagement.
3-4 years relevant experience in Customer Success, SaaS platforms, or related fields.
Mandatory Salesforce experience; Salesforce product certifications preferred (AI Associate, Administrator, Advanced Admin, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Specialist).
Strong consulting skills with demonstrated ability to influence C-level stakeholders and drive business value.
Office presence expected 3 days per week (office-flexible role).
Experienced in managing complex B2B SaaS customer relationships with both technical and business stakeholders.
Skilled in strategic advisory roles with ability to cultivate executive-level partnerships and align solutions to customer challenges.
Comfortable using AI-driven tools and Salesforce platform capabilities to enhance customer engagement and adoption monitoring.