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Tier-1 brand plus mid-level role increases competition, location-specific collections expertise tempers density.
Strong preference for bank/NBFC/fintech collections experience makes background sensitivity high.
Explicit 5+ years, supervisory requirement, and fintech/bank preference create strict shortlisting.
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Lead and manage a team of Collection Executives and third-party recovery agencies to meet collection targets for a specific cluster.
Drive the collections process including monitoring KPIs such as resolution rates and delinquency buckets to improve operational efficiency and client experience.
Develop and implement collections strategies tailored to portfolio health and ensure compliance with internal policies and regulatory guidelines.
Graduate degree required.
At least 5 years of experience in collections, including 1-2 years in a team lead or supervisory role.
Prior experience in banking, new-age NBFC, or Fintech preferred.
Strong leadership abilities and effective communication skills required.
Experienced in managing collection teams and handling delinquency management at a cluster or regional level.
Data-driven decision maker comfortable analyzing collection trends and optimizing strategies.
Able to operate under pressure and deliver both short-term and long-term results in a high-volume payments environment.