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Strong PhonePe brand plus mid-level generalist collections role drives high applicant competition.
Domain-specific collections and delinquency experience required, reducing transferability across unrelated industries.
Explicit 5+ years collections and 1–2 years supervisory experience required, enforcing rigid shortlisting filters.
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Lead and manage a team of Collection Executives and collaborate with third-party recovery agencies to meet collection targets.
Own the delinquency rates and recovery of overdue payments for the assigned cluster by implementing effective strategies and monitoring KPIs such as resolution rates and delinquency buckets.
Develop, execute, and monitor collection strategies, ensure compliance with processes and policies, and prepare regular performance reports.
Graduate degree required.
5+ years of experience in collections with at least 1-2 years in a team lead or supervisory role.
Prior experience in bank, new-age NBFC, or Fintech preferred.
Work Experience Required: Minimum 5 years in collections; 1-2 years in leadership role.
Experienced in managing collection teams with demonstrated ability to lead and motivate towards achieving targets.
Data-driven decision maker with strong analytical skills to track and improve collection performance metrics.
Comfortable working in high-pressure environments, particularly within banking, NBFC, or fintech sectors relevant to collections and delinquency management.