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Strong employer brand, metro location, and generic junior risk title increase applicant competition significantly.
Payments and chargeback expertise is somewhat specialized but transferable across fintechs and banks, hence medium sensitivity.
Requires domain-specific chargeback and payments knowledge plus degree and communication skills, so moderate filtering applied.
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Monitor transactions and merchants to detect risk or fraud and initiate immediate actions.
Manage transaction disputes, coordinating with partner banks and Cybercell to handle chargebacks and ensure timely recovery to reduce losses.
Communicate directly with merchants and customers to resolve queries and provide inputs to improve risk reduction processes.
Bachelor's Degree required.
Familiarity with customer support apps or CRMs such as Freshdesk.
Understanding of chargebacks stages/levels, penalty arbitration, Visa/Mastercard guidelines, and fraud chargeback reason codes.
Work Experience Required: Freshers eligible (no prior experience required).
Comfortable working in a risk management capacity focused on transaction monitoring and dispute resolution.
Able to coordinate effectively with external partners such as banks and cybercrime authorities.
Has strong communication, listening, and organizational skills with attention to detail to identify anomalies and suspicious behaviour.