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Mid-level, common Salesforce functional role in Hyderabad with broad skill requirements and standard certifications.
Salesforce declarative expertise transfers across industries, though Sales/Service Cloud needs domain-specific CRM context.
Explicit 3-5 years requirement plus mandatory admin certification and specific Sales/Service Cloud experience.
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Own functional design and configuration of Salesforce Sales Cloud and Service Cloud to streamline lead-to-cash and case-to-resolution processes.
Engage with business stakeholders to gather requirements, translate into scalable Salesforce solutions, and drive user adoption.
Lead workshops, solution demos, UAT, and collaborate with developers for custom extensions beyond declarative capabilities.
3-5 years of hands-on experience as Salesforce Functional Consultant/Analyst specifically on Sales Cloud and Service Cloud.
Salesforce Administrator (ADM 201) certification mandatory; Sales Cloud and/or Service Cloud Consultant certifications strongly preferred.
Proficient in Salesforce declarative configuration: Flows, validation rules, approval processes, security model (profiles, permission sets, roles, sharing rules).
Bachelor's degree in Computer Science, Information Systems, Business, or related field.
Experienced in configuring comprehensive Sales and Service Cloud functionalities including case management, Omni-Channel routing, entitlements, milestones, and Lightning Knowledge.
Ability to work in Agile/Scrum environments involving requirement gathering, functional story creation, running UAT, and stakeholder management.
Familiar with Salesforce integrations (CTI/telephony), CPQ, CRM Analytics, and middleware technologies is a plus for strategic fit.