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Strong Tier-1 brand, metro location, and a visible application-support manager role increase competition.
Requires GxP and manufacturing-systems experience, limiting transferability across industries.
Explicit 10+ years, GxP/manufacturing systems and SLA/support leadership make shortlisting strict.
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Accountable for managing production support service for manufacturing-related applications globally, ensuring resolution of critical issues within the PGS Digital portfolio.
Serve as single point of contact for application performance and manage incident, problem, and change management processes.
Lead support transition activities from deployment/project hypercare to long term support, driving continuous process improvement, automation, and AI adoption.
10+ years of IT experience with familiarity in GxP environments.
Bachelor’s degree in computer science or related mathematical/engineering field.
Knowledge of manufacturing-related systems and global application delivery and support.
Experience managing production support per SLA and expertise in incident, problem, change, and configuration management.
Experienced in managing global production support teams in manufacturing application domains, including MES and labeling systems.
Strong technical subject matter expertise combined with ability to collaborate across business, solutions, and vendors in a matrixed environment.
Proven capability to lead support transition functions and drive adoption of best practices, automation, and AI for modernizing support operations.