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Known enterprise brand, generalist support role, and metro location increase candidate density.
Core cloud and monitoring skills are transferable, though product/domain knowledge adds moderate specificity.
Multiple technical tool, cloud and monitoring skills expected despite no explicit years, creating moderate filtering.
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Deliver end-to-end application support for Blue Yonder customers by resolving moderate complexity issues and internal alerts, ensuring adherence to SLA/SLO and customer satisfaction.
Monitor application health using M&D tools (AppDynamics, Splunk), proactively analyze trends to reduce recurring issues, and provide 24x7 support including shifts and out-of-hours coverage.
Contribute to knowledge management by creating quality articles and identify operational improvements such as automation or process changes collaboratively within the team.
Experience Required: Not explicitly mentioned in the JD.
Basic technical expertise in solution support including DBMS (SQL, Oracle), code debugging, platform support (API, Mulesoft), and mobile app troubleshooting.
Familiarity with SaaS monitoring tools like AppDynamics and Splunk for application health and issue investigation.
Willingness and ability to work in shifts including out-of-hours support for 24x7 customer service.
Operates with strong ownership and customer-centric mindset demonstrated by proactive engagement and end-to-end responsibility for support cases.
Has foundational knowledge in cloud and solution architecture concepts relevant for SaaS solutions, including Azure deployment models, CI/CD pipelines, scripting, and performance engineering.
Comfortable collaborating across teams and communicating effectively to enhance service quality and implement operational improvements.