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Strong PhonePe brand plus mid-level, but non-metro and specialized collections role yields medium competition.
Collections in fintech and banking requires domain knowledge, making background fit sensitivity high.
Mandatory 5+ years and 1-2 years supervisory collections experience increases shortlisting strictness to high.
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Lead and manage a team of Collection Executives and coordinate with third-party recovery agencies to meet collection targets.
Own and control delinquency rates and recovery of overdue payments within the assigned cluster through strategy development and execution.
Monitor key performance indicators (KPIs) such as resolution rates and delinquency buckets; ensure compliance with internal policies and regulatory guidelines.
Minimum 5+ years of experience in collections with at least 1-2 years in a team lead or supervisory role.
Graduate degree mandatory.
Prior experience in bank, new-age NBFC, or Fintech company highly preferred.
Work Location: Darbhanga (Bihar) based role (implied by cluster assignment, not explicitly stated).
Experienced in leading collections teams with demonstrated ability to supervise and motivate staff to achieve targets.
Strong analytical skills to interpret portfolio health and develop effective collection strategies based on data.
Comfortable working in high pressure environments with strong decision-making and communication skills.