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Strong employer brand, popular Customer Success title, and Bengaluru metro location increase candidate competition.
Skills are SaaS CSM-focused and transferable across industries, though privacy/GRC experience is preferred.
Requires proven SaaS customer-facing experience, technical fluency and operational rigor but no explicit years or certifications.
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Manage a scaled portfolio of smaller APAC and Middle East accounts with lighter-touch, repeatable customer success engagements focused on retention, renewal readiness, and product adoption.
Drive customer value by enabling platform adoption and use-case expansion, identifying risk early, and coordinating cross-functional support to improve customer outcomes at scale.
Provide flexible coverage to maintain customer momentum during strategic CSM transitions and handoffs, improving in-timezone responsiveness and operational excellence across the portfolio.
Experience in Customer Success, Account Management, Renewals, Professional Services, Support Engineering, Solutions Consulting, or similar customer-facing SaaS roles.
Ability to manage high-volume customer engagements and operate effectively in a scaled, programmatic customer success model.
Strong technical fluency to provide product guidance and assist with platform adoption.
Work Experience Required: Not explicitly mentioned in the JD.
Track record managing scaled commercial or mid-market portfolios or similarly sized customer groups rather than only strategic enterprise accounts.
Experience working with privacy, GRC, data governance, consent, or compliance technology platforms, preferably OneTrust or comparable solutions.
Ability to deliver measurable customer retention and renewal outcomes through standardized, operationally disciplined customer success motions in international markets (APAC and Middle East).