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Pune metro role with common QA title but niche CCaaS specialization limits candidate pool.
High because deep Contact Center/CCaaS omnichannel workflow and SaaS integration expertise is required.
Requires Contact Center domain expertise and advanced exploratory testing, making hiring filters stringent.
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Design and execute comprehensive Functional, System, Integration, and End-to-End test scenarios for complex contact center workflows on a cloud-native SaaS platform.
Validate real-world customer journeys involving omnichannel interactions (voice, chat, email), backend processing, APIs, and distributed enterprise systems with a focus on uncovering critical defects.
Drive exploratory, risk-based testing using advanced techniques including mind map-driven exploration and backend validation via SQL/NoSQL and log analysis.
Experience Required: Not explicitly mentioned in the JD
Strong expertise in Functional Testing, System Testing, Integration Testing, and End-to-End Testing methodologies.
Hands-on experience with distributed cloud-based applications, microservices architectures, REST APIs, and backend validation.
Familiarity with Contact Center domain workflows and SaaS/cloud platforms.
Highly skilled in exploratory and investigative testing with the ability to design complex test permutations and uncover hidden defects in enterprise communication platforms.
Proficient in analyzing production-like scenarios and working with cross-functional teams in fast-paced Agile/Scrum environments.
Experienced in handling multi-system integrations, omnichannel workflows, and backend data consistency across cloud-based distributed systems.