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Tier-1 bank brand, mid-level generalist role, metro location and open applicant pool increase candidate competition.
Skills transfer to other enterprises but regulatory and banking risk experience moderately matter.
Explicit 4+ years, ITIL, ServiceNow, and major-incident experience create strict shortlisting filters.
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Lead the end-to-end Technology Major Problem Management lifecycle for high-severity, enterprise-impacting technology events.
Own and manage Major Problem records from Priority 1, 2, and approved 3 incidents, including root cause analysis, execution of corrective actions, and validation prior to closure.
Collaborate with multiple technology teams and stakeholders to ensure long-term reliability, restorability, and resiliency improvements and communicate progress to senior leadership.
4+ years of Systems Engineering, Technology Architecture, or equivalent experience.
Bachelor's degree in Technology or Science preferred but not explicitly stated as mandatory.
Experience with Problem Management, Root Cause Analysis facilitation, and ITSM platforms like ServiceNow.
ITIL Foundation or higher certification and experience supporting large scale, 24x7 enterprise environments.
Experienced in managing major, customer-impacting or regulatory sensitive technology incidents with cross-functional teams.
Proficient in driving technical deliverables through collaboration with vendors and technology teams and strong in executive-level communication.
Familiarity with Technology Risk, Control, Audit requirements and hands-on expertise in server, storage, network, database or application architecture technologies.