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Medium due to Tier‑1 brand and broadly applicable managed‑services skillset, offset by non‑metro Nagpur location.
Medium because security operations skills transfer across industries but require managed‑services context familiarity.
Medium because specific security managed‑services experience and ServiceNow familiarity are required, but no explicit years or certifications.
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Monitor, investigate, and resolve security infrastructure incidents and client tickets within SLA to maintain operational service.
Manage work queues, perform operational tasks, execute changes with proper approvals, and support L1 engineers in triage and troubleshooting.
Collaborate with automation teams to optimize processes, audit incident tickets for quality, and contribute to trend analysis and change management.
Experience in managed security services and working knowledge of ticketing tools, preferably ServiceNow.
Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience.
Workplace type: On-site.
Work Experience Required: Not explicitly mentioned in the JD.
Strong operational focus on security infrastructure support and incident management in a managed services environment.
Capable of effective collaboration with automation teams and cross-cultural communication.
Experienced in following structured change management processes and supporting client escalations.