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Tier-1 employer and metro location increase competition, but niche Zscaler specialization limits applicant pool.
Highly specialized Zscaler/cloud security skills reduce cross-industry transferability.
Mandatory Zscaler certifications and L3 domain expertise enforce strict filtering.
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Provide L3 support including administration, monitoring, troubleshooting, and resolving incidents for Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA).
Manage and modify Zscaler security policies such as URL Filtering, SSL inspection, Firewall, Data Protection, Cloud Application Control, and Application Segmentation.
Coordinate with network, server, application teams and vendors to ensure secure and seamless access; implement changes, maintain documentation, and generate operational reports.
Hands-on experience with Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), Zscaler Client Connector (ZCC), Branch and Cloud Connector.
Strong understanding of TCP/IP, DNS, HTTP/HTTPS, SSL/TLS, Routing and Switching concepts.
Mandatory certifications: Zscaler Certified Support Specialist and Zscaler Certified Administrator (ZCCA).
Workplace type: On-site; Work Experience Required: Not explicitly mentioned in the JD.
Experienced in complex security infrastructure operations focused on Zscaler solutions at an enterprise scale.
Capable of handling cross-team coordination with Network, Server, Application teams, and vendors for incident resolution and change management.
Operates effectively in a structured environment with compliance to security standards and documentation maintenance.