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Tier-1 brand, metro location, and mid-level generalist security role increase competition.
Specialized Zscaler and security operations experience moderately transferable across industries.
Requires specific Zscaler hands-on expertise and technical policies knowledge, but no explicit years requirement.
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Administer, monitor, troubleshoot, and support Zscaler solutions (ZIA, ZPA, Branch and Cloud connectors).
Handle incidents, service requests, change implementations with defined SLA/TAT and coordinate with TAC, SOC, and infrastructure teams.
Implement and maintain Zscaler policies, perform root cause analysis, generate operational reports, and ensure compliance with security standards.
Hands-on experience with Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), Branch and Cloud Connector, and Zscaler Client Connector (ZCC).
Good understanding of TCP/IP, DNS, HTTP/HTTPS, SSL/TLS, routing, and switching concepts.
Workplace type: On-site.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in managing enterprise-grade Zscaler deployments and related network security technologies.
Capable of coordinating cross-functional teams (network, server, application) to resolve access and connectivity issues.
Familiar with change management processes and compliance requirements in security environments.