Back
Remote, mid-level, generalist technical PM role attracts high applicant density.
SaaS implementation and retail/ecommerce experience preferred, but core PM skills transfer across industries.
Explicit 3+ years SaaS implementation requirement and US-hours availability moderately restrict candidate pool.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Own and manage multiple customer-facing SaaS implementation projects from kickoff to launch, ensuring timely delivery and customer satisfaction.
Serve as the primary technical liaison for apparel and footwear retailers to guide onboarding, integrations, and long-term adoption of the True Fit platform.
Collaborate with Engineering, Product, and Customer Success teams to troubleshoot issues, provide consultative guidance, and maintain project and support documentation.
3+ years of experience in implementing, onboarding, or supporting SaaS solutions in a customer-facing technical project or support role.
Must be available to work U.S. Eastern Time business hours (9:00 a.m.–5:00 p.m. ET).
Experience in project management, issue tracking, and customer support platforms required.
Work Experience Required: 3+ years as specified in SaaS implementation/onboarding/support roles.
Experienced managing multiple concurrent SaaS implementation projects in fast-paced environments with strong organizational and communication skills.
Technical aptitude to understand and explain concepts related to APIs, SDKs, JavaScript, HTML, CSS, SQL, FTP, and ETL.
Familiar with retail, ecommerce, or SaaS domains and able to translate technical details into customer-friendly consultative advice.