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Strong employer brand plus metro location and mid-level role increase candidate competition moderately.
Requires insurance-specific domain knowledge and process experience, limiting cross-industry transferability.
Mandatory people-management experience and insurance-domain skills make shortlisting moderately strict.
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Manage and develop a growing insurance operations team focused on process adherence, training, and performance delivery within insurance broking lifecycle.
Drive process improvements by identifying problem areas, developing preventive measures, and supporting senior leadership in strategy execution for process efficiencies.
Ensure compliance with regulatory requirements, company policies, and maintain business SLAs while working in a hybrid setup with core office presence and specified shift timings (6:30 PM to 3:30 AM).
Minimum 2 years of experience in team leadership and people management.
Experience in General Insurance, preferably Property & Casualty, Employee Health & Benefits.
Strong communication, facilitation, problem-solving skills, and understanding of insurance processes (BI-Certificates, policy review, claims, endorsements).
Work location: Gurugram with hybrid working model; mandatory office presence at least three days per week; shift timing 6:30 PM to 3:30 AM.
Experienced in insurance operations with a focus on training, program management, and developing team capabilities in a fast-paced environment.
Demonstrated ability to implement best practices, monitor performance metrics, and manage compliance within regulated insurance processes.
Comfortable working in US process environments with strong detail orientation and experience in facilitating development programs or holding insurance-related certifications.