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Strong Tier-1 brand, metro location, and common IT operations generalist role increases applicant competition.
Role demands platform-specific ITSM and CMDB experience, limiting cross-industry transferability.
Multiple mandatory platform administration and CMDB skills required, but no explicit years specified.
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Own platform administration including configuration, upgrade, and patch management for IT operations.
Manage user access, security, incident and service request support in BAU operations.
Support service catalog, workflows, CMDB data, reporting dashboards, and light integration tasks.
Experience Required: Not explicitly mentioned in the JD
Skills in platform administration, user access/security management, incident and BAU support, CMDB and data management.
Ability to handle upgrade and patch support, reporting/dashboard configuration, and integration support at a light level.
Good communication skills.
Experienced in IT operations management with hands-on platform administration and incident management.
Capable of managing multiple operational responsibilities simultaneously including service workflows and stakeholder support.
Familiar with configuration management databases (CMDB) and system health monitoring.