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Mid-level metro support role with broad tooling and common skillset increases candidate competition.
Monitoring, DB and incident management skills transfer across SaaS, but supply-chain domain preference limits fit.
Explicit 5–7 years, mandatory DBMS/support experience, and shift/on-call requirements increase selection strictness.
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Ensure operational stability and SLA adherence for Blue Yonder Network (BYN), a multi-enterprise digital supply chain platform.
Resolve complex, escalated solution issues in collaboration with multiple Blue Yonder and customer stakeholders to improve service quality and customer satisfaction.
Own and maintain customer solutions, including troubleshooting, documentation, and knowledge management within a 24x7 shift-based support model.
Bachelor's degree (STEM preferred).
5 to 7 years total work experience; at least 3-4 years hands-on strong DBMS skills (e.g., SQL, Oracle).
Experience in application support with SLA adherence, including working with SaaS tools like AppDynamics, Splunk, and SNOW.
Willingness to work rotational shifts including early/late shifts, weekends, and on-call for high-severity incidents.
Experienced in supporting complex SaaS/enterprise application environments with strong technical and functional expertise, including database troubleshooting and monitoring tools.
Familiarity with supply chain domain concepts or Blue Yonder TMS platform is preferred for contextual understanding.
Capable of managing global customer communications and multi-stakeholder coordination under SLA-driven, 24x7 operational conditions.