Back
Remote, generalist Customer Success/Account Manager role (2+ years) targeting metro India; high applicant density.
Core customer-success skills are transferable; jewelry experience preferred but not required.
Requires explicit 2+ years, strong English, and US-hours availability, but industry experience is only preferred.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Own customer account management for custom jewelry clients, acting as primary contact to guide them from design through delivery.
Clarify and translate customer design and production requirements, resolving ambiguities and ensuring accurate orders.
Coordinate internally with CAD, production, and operations teams to track order progress and escalate issues to ensure smooth execution.
Minimum 2 years experience in customer success, account management, or operations.
Excellent written and spoken English with strong communication skills for working with US-based customers.
Ability to work aligned with US business hours from preferred locations in India or the Philippines.
Highly organized, tech-savvy, detail-oriented with strong problem-solving and ownership mindset.
Experience or strong interest in jewelry, diamonds, gemstones, luxury products, or custom production environments is preferred.
Comfortable managing complex, high-value customer workflows in fast-paced, ambiguous situations with attention to detail.
Demonstrated ability to balance customer expectations with operational constraints while maintaining ownership and accountability.