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Tier-1 employer, metro location, and mid-level generalist operations role drive high competition.
ITIL-focused service operations are transferable across IT services but less so outside IT, so medium sensitivity.
Explicit 4–7 years requirement plus mandatory ITIL process knowledge increases screening strictness.
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Handle complex client problems and projects within ITIL-based service delivery processes.
Manage small projects under supervision and provide resolution to diverse client issues or requests.
Analyze and report on service level compliance and operational effectiveness statistics.
4-7 years of relevant work experience.
Undergraduate degree or equivalent education and work experience.
Solid understanding of ITIL processes and principles.
Willingness to travel including overnight domestic or international trips.
Experienced in IT service operations with ability to manage small projects.
Skilled in communication across multiple internal and external audience levels.
Proficient in data analysis and reporting related to service management performance.