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Tier-1 brand, remote work, and broad network skill requirements drive high competition.
Core network operations skills are highly transferable across industries, lowering background sensitivity.
Specific technical skills, certifications, and incident leadership requirements create strict shortlisting filters.
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Lead end-to-end network and security troubleshooting during incidents, including independently handling incident management calls and escalations.
Support global 24x7 network operations shifts and change controls, ensuring high quality follow-the-sun service delivery and continuous improvement in network service management.
Collaborate with engineering teams on infrastructure optimization, support transformation projects involving new technology deployment, and provide technical leadership and training to team members.
Bachelor’s degree in Computer Science, Engineering, Electronics & Communication, Electrical and Electronic Engineering, or B-Tech.
Strong technical knowledge of routing/switching protocols, wireless, data center, WAN/SD-WAN, Cisco firewalls, Viavi Observer, and Wireshark packet analysis.
Experience in network operations with significant hands-on troubleshooting, incident and change management expertise, and ability to lead outages independently.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in leading complex network incident management and root cause analysis with strong technical credibility in enterprise network environments.
Skilled in collaborating with global peers and cross-functional teams to ensure scalable, reliable, and secure network services.
Competent in driving continuous improvement, supporting transformation projects, and mentoring team members for technical excellence.