Back
Strong employer, metro location, and a generalist application-support title increase applicant competition.
High because specialized clinical systems and healthcare workflows limit cross-industry transferability.
Moderate due to required healthcare domain knowledge and L2/L3 COTS application experience without strict years stated.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Investigate, troubleshoot, and resolve L2/L3 incidents for COTS healthcare applications, ensuring SLA compliance and root cause analysis for recurring issues.
Proactively monitor healthcare applications, interfaces, and batch jobs; manage application maintenance including patch validation and upgrades.
Coordinate among business users, IT, and vendors for support, change management, and compliance with healthcare regulations and security standards.
Experience working within Healthcare Provider domain with understanding of hospital workflows and operational support.
Skills in clinical communication, device integration, clinical operations systems (e.g., IntelliBridge Enterprise, AirStrip).
Experience in incident/problem management, application monitoring, change release support in regulated healthcare environment.
Work Experience Required: Not explicitly mentioned in the JD.
Operates effectively at L2/L3 support levels focusing on clinical core healthcare applications and hospital operational workflows.
Experienced in managing middleware, real-time clinical data integration, mobile device and bedside equipment support.
Capable of handling compliance and documentation related to healthcare regulations (e.g., HIPAA) and vendor coordination in a clinical operations context.