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Tier-1 brand, metro location, generalist infra title, and 3+ years requirement drive high competition.
Core network and infrastructure skills transfer across industries, though banking retail branch familiarity moderates fit to medium.
Explicit 3+ years, production network support, and vendor-specific skills (Cisco/Juniper/Fortinet) increase strictness to high.
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Provide technical network support for retail branches post-network upgrades during warranty period, ensuring high-quality customer service.
Drive daily operations supporting standard capacity process applications, including monitoring, capacity analysis, and documentation using AI-assisted methods.
Collaborate with stakeholders by generating progress reports and continuously improve program/project management through best practices and innovative approaches.
Formal training or certification in Infrastructure Engineering concepts.
Minimum 3 years applied experience in infrastructure engineering and production network support.
Strong knowledge of infrastructure disciplines including hardware, networking, databases, storage, deployment, automation, resilience, and performance.
Experience with Cisco, Juniper, and Fortinet systems; demonstrated use of enterprise-authorized AI tools with strong validation and security awareness.
Experienced in supporting and troubleshooting complex network environments within production settings, especially retail branch technology.
Detail-oriented with strong adherence to runbooks and established procedures for issue resolution.
Collaborative professional capable of coordinating with partners, vendors, and stakeholders, ensuring alignment with resiliency and security standards through validated AI-assisted workflows.