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Tier-1 brand, mid-level generalist infrastructure role, and metro location increase competition.
Networking and infrastructure skills are broadly transferable across industries despite bank-specific policies.
Explicit 3+ years, mandatory production network experience, vendor technologies, and certifications raise screening strictness.
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Provide technical network support to retail branches post network upgrades during warranty periods.
Drive daily activities supporting standard capacity process applications, including monitoring and capacity analysis using AI-assisted tools.
Generate reports for stakeholders on network upgrade project progress and ensure accuracy of support tools updates.
Formal training or certification in Infrastructure Engineering concepts.
3+ years of applied experience in infrastructure engineering and production network support.
Strong knowledge of infrastructure disciplines including hardware, networking (Cisco, Juniper, Fortinet), databases, storage, automation, scaling, and performance assessments.
Demonstrated experience using enterprise-authorized AI capabilities for infrastructure workflows with attention to data sensitivity and validation of AI outputs.
Experienced in supporting retail branch network technology and resolving complex network issues using runbooks and collaborative approaches.
Detail-oriented with strong validation skills, able to review AI-assisted recommendations to ensure alignment with resiliency, security, and audit requirements.
Skilled at customer communication with empathetic and effective verbal and written interaction, capable of collaborating with partners and vendors to resolve issues.