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Mid-level metro role with specific ServiceNow skills and moderate employer brand.
Platform-specific ServiceNow expertise limits transferability across industries.
Mandatory 5–7 years, CSA certification, and ServiceNow platform expertise.
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Design, configure, and maintain ServiceNow ITSM modules and workflows to improve service delivery and operational efficiency.
Develop integrations and automations leveraging ServiceNow tools like Flow Designer and IntegrationHub, supporting platform upgrades and troubleshooting.
Collaborate with stakeholders globally to gather requirements, perform systems analysis, and ensure solutions adhere to ITIL and compliance standards.
5–7 years of hands-on ServiceNow development experience, including JavaScript and Glide API.
Strong expertise in ITSM modules: Incident, Problem, Change, Request/Service Catalog, CMDB knowledge required.
Bachelor’s degree in Computer Science, IT, or related field; ServiceNow Certified System Administrator (CSA) mandatory.
On-site work at Bangalore office Tuesday to Thursday; flexibility for evening hours to collaborate with Americas teams.
Experienced in translating business requirements into scalable ServiceNow ITSM solutions using platform best practices.
Skilled in ServiceNow integrations (REST, SOAP, MID Server) and automation with strong analytical and problem-solving abilities.
Comfortable collaborating across geographies and ensuring solutions comply with ITIL, ISO 20000, ISO 27001, and SOC 2 standards.