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Tier-1 brand, metro locations, and a mid-level generalist delivery role drive high applicant competition.
Role demands deep service-contract, delivery and HP-specific product knowledge, limiting cross-industry transferability.
Explicit 5+ years and broad delivery/domain expertise required, though certifications are preferred not mandatory.
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Provide end-to-end delivery assurance and service delivery expertise during the pursuit phase to support deal solution design and costing until deal signing.
Ensure proposed solutions are technically feasible, cost-effective, compliant with contracts/internal policies, and aligned to customer business outcomes.
Identify delivery risks, define mitigation strategies, support delivery approvals, and hand over solutions to Transition Manager post-deal signing.
5+ years experience demonstrating mastery of Service/IT Business Management and delivery disciplines (e.g., Supply Chain, Contact Center, Sales Ops, Contract Support).
ITIL Fundamentals certification required.
Experience supporting sales environment or sales teams preferred but not mandatory.
Willingness to travel up to 25%; no relocation offered.
Strong expertise in IT services delivery with broad knowledge of contractual services and processes (e.g., HP Services Carepack Portfolio, MCS, MDS & MPS).
Proven ability to influence and negotiate across multiple markets/regions, with skills in stakeholder management and conflict resolution.
Experience working closely with sales, solution architects, and cross-functional teams to optimize deal design and ensure operational feasibility.