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Mid-level, metro location, generalist support title, and broad tool requirements increase applicant competition.
Role needs SaaS production support, DB and monitoring expertise, moderately transferable but benefits from supply-chain domain experience.
Explicit 5–7 years requirement, mandatory DBMS and monitoring tool experience, plus shift/on-call obligations raise strictness.
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Ensure operational stability and SLA adherence for BY Network platform supporting multi-party supply chain environment.
Own and resolve escalated complex application support cases for SaaS solutions involving DBMS, application troubleshooting, and monitoring tools like AppDynamics and Splunk.
Enhance customer satisfaction by maintaining solution stability, documenting learnings, and collaborating globally across stakeholders in a 24x7 shift-based support model.
Bachelor's degree, preferably in STEM.
5 to 7 years of work experience with at least 3-4 years hands-on in DBMS (SQL, Oracle).
Experience in application support within SLA-driven environments and familiarity with SaaS support tools such as AppDynamics, Splunk, SNOW.
Willingness to work rotational shifts including weekends and participate in on-call high-severity incident support.
Strong techno-functional skills combining DBMS expertise and SaaS platform knowledge to troubleshoot and resolve customer issues effectively.
Experience or knowledge in supply chain domain, preferably Blue Yonder TMS or equivalent platform experience.
Comfortable working in a global, shift-based support environment with urgency in incident resolution and excellent communication abilities with customers and internal stakeholders.