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Remote role, common customer-success title, and mid-level experience increase applicant competition.
Customer success skills are transferable but jewelry/manufacturing knowledge increases domain specificity.
Requires explicit 2+ years, strong English, and US-hours availability.
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Own the end-to-end customer relationship for assigned custom jewelry accounts, serving as the primary contact from inquiry through delivery.
Clarify and translate customer design and production requirements into actionable instructions for internal CAD, production, and operations teams.
Coordinate order progress, manage workflow, follow-up on approvals or issues, and ensure timely delivery in alignment with customer expectations.
At least 2 years of experience in customer success, account management, or operations.
Excellent written and spoken English with ability to communicate clearly with US customers.
Highly organized, detail-oriented, tech-savvy, and comfortable working US business hours.
Work Experience Required: 2+ years in relevant roles; Location Preference: India or Philippines; Start Date: ASAP.
Experience in jewelry, diamonds, gemstones, luxury products manufacturing or production environments preferred.
Able to handle complex, high-value workflows with strong problem-solving skills and ownership mindset.
Comfortable working in ambiguous situations, clarifying requirements and balancing customer expectations with operational constraints.