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Remote mid-level ServiceNow role with US-hours attracts many applicants, but platform specialization limits candidates.
ServiceNow and ITSM expertise is specialized and not easily transferable without platform experience.
Mandatory 5+ years plus ServiceNow implementation certifications and ITIL enforces strict technical filters.
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Lead design, configuration, and implementation of ServiceNow ITSM, CSM, and CMDB modules ensuring alignment with ITIL best practices.
Manage CMDB structure and integrations, develop workflows and automation scripts, and perform platform upgrades and troubleshooting for operational stability.
Collaborate with stakeholders to deliver high-quality ServiceNow solutions enhancing operational efficiency and customer experience during US overlapping timings (5 PM to 2 AM).
5+ years hands-on experience with ServiceNow implementation and administration focused on ITSM, CSM, and CMDB.
Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
Mandatory certifications: ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (ITSM and CSM), ITIL Foundation Certification.
Ability to work remotely in India during US overlapping hours (5 PM to 2 AM).
Experienced in end-to-end ServiceNow project delivery with strong operational focus on ITSM and CSM modules and ITIL process alignment.
Proficient in scripting (JavaScript, Glide) and integrating ServiceNow with external systems via REST, SOAP, and APIs for automation and seamless workflows.
Skilled in stakeholder management and client-facing communication within global, remote delivery environments requiring flexible working hours.