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Tier-1 brand, metro location, and an entry-level generalist networking role attract many applicants.
Skills transfer across industries but require domain-specific networking knowledge and certifications.
Requires specific networking technologies and ITSM skills but no explicit years, so moderate filter.
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Provide managed services support for clients’ IT infrastructure ensuring operational continuity.
Identify, investigate, and resolve first-line incidents following defined procedures and ITSM processes.
Execute maintenance activities, support project work and disaster recovery tests, and drive process improvements through automation and optimization.
Bachelor’s degree in information technology/computing or equivalent experience.
Basic understanding of networking technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and routing protocols like BGP, OSPF, EIGRP.
Experience Required: Not explicitly mentioned in the JD.
On-site work requirement.
Comfortable working with ITSM tools and following Standard Operating Procedures to handle tickets efficiently.
Able to perform under pressure with strong discipline and planning skills, adapting to rapidly changing environments.
Client-focused with ability to communicate effectively across cultures and deliver positive client experiences.