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Metro location and known employer increase competition, but niche change-management skills limit applicant pool.
Change-management skills are transferable, but ServiceNow and enterprise automation experience raises domain specificity.
Requires ServiceNow familiarity and change-management skills despite no explicit years, so moderately strict screening.
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Drive organizational change initiatives focused on AI tools, automation, and ServiceNow workflows to ensure successful adoption and usage.
Analyze business processes and adoption metrics to identify barriers and develop strategies to improve efficiency and engagement.
Create training materials, communications, and collaborate cross-functionally to support change management activities aligned with project goals.
Experience supporting organizational change, technology adoption, process improvement, training, or business analysis initiatives.
Proficiency with ServiceNow for reviewing workflows, tracking requests, and generating reports.
Ability to analyze data and adoption trends using tools like Excel or reporting platforms.
Strong English communication skills, both written and verbal.
Experience working at the intersection of people, process, and technology with a business analyst or change management mindset.
Ability to influence and drive change through collaboration rather than authority.
Comfortable managing multiple priorities and engaging stakeholders effectively in technology adoption contexts.