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Tier-1 brand, mid-level generalist facilities role, metro location, and broad vendor management requirements increase competition.
Skills are transferable across industries but require corporate soft-services experience.
Mandatory 5+ years soft-services experience and degree requirement make screening strict.
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Develop and implement strategies to deliver and continuously improve soft services aligned with organizational goals and employee experience.
Manage a broad portfolio of soft services including cleaning, reception, mail, catering, grounds maintenance, office support, and concierge services.
Lead vendor management, quality assurance, budgeting, team development, and ensure compliance with health, safety, and sustainability standards.
Bachelor's degree in Facility Management, Hospitality Management, or related field.
5+ years of experience in soft services management within a corporate environment.
Experience with service management software and analytics tools.
On-site work location in Pune, Maharashtra.
Experienced in leading diverse soft services operations with measurable service delivery improvements.
Proficient in vendor negotiation, contract management, and monitoring KPIs for quality and efficiency.
Skilled in budgeting, team leadership, compliance, and integrating sustainability and technology in facility services.