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Tier-1 brand, mid-level generalist PM role in metro with broad requirements increases applicant competition.
Project management with banking and call-center domain knowledge reduces cross-industry transferability.
Explicit 5–8 years requirement plus required call-center and domain expertise makes filters strict.
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Owns end-to-end project management activities including planning, resource allocation, risk and change management, and stakeholder communication to ensure successful project delivery.
Acts as liaison between business units and project teams to coordinate implementation of process, policy, and procedure changes, ensuring minimal operational disruption.
Provides subject matter expertise, advice, and leadership within project teams, including coaching new recruits and ensuring compliance with business and risk policies.
5-8 years of relevant work experience in project management or related areas.
Bachelor’s degree or equivalent experience required.
Strong knowledge of call center technologies, HR policies, and call center industry practices mandatory.
Work Environment: Office-based in Chennai with minimal travel and some extended working hours during projects.
Experienced in managing complex and geographically diverse projects with measurable impact on business operations.
Possesses strong analytical and communication skills for stakeholder management and cross-team collaboration.
Capable of independent judgment on risk and compliance issues, with expertise in call center operations and service delivery management.