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Metro location and broad skill needs increase competition; seniority and niche enterprise product slightly reduce density.
Core Java and observability skills are transferable, but product-specific Guidewire and insurance domain increase contextual bias.
Mandatory 8+ years plus specific Java, Spring Boot, monitoring, and enterprise support experience makes filters stringent.
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Provide technical support and root cause analysis for Guidewire products in both cloud and on-premise environments, ensuring issues are resolved within SLA.
Execute operational tasks for provisioning, rebuilding, configuring, and restoring customer cloud services.
Develop and maintain product expertise, create knowledge articles, and collaborate with global teams to improve service quality and customer experience.
Bachelor's Degree in Computer Science or related field.
8+ years experience in enterprise application software support with Java, preferably in a B2B software environment.
Proficient with Java, Spring Boot, microservices, integration protocols (REST, SOAP), SQL databases (Postgres, Oracle, SQL Server), and troubleshooting tools (Datadog, Dynatrace, AppDynamics).
Experience handling high severity production issues and working in 24x7 support environments; experience with Guidewire Cloud Platform is a plus.
Demonstrates strong technical troubleshooting and problem-solving skills for complex distributed systems issues.
Experienced in mentoring junior engineers and collaborating across cross-functional teams including Dev, Cloud, and Platform.
Operates effectively within global follow-the-sun 24x7 support model with ability to communicate complex technical information clearly to non-technical customers.